Terms and Conditions

General Terms and Conditions

Version 1.1 valid from December 6th 2024

Introduction

These terms and conditions and the documents referred and linked to below (the "Terms") set out the basis upon which the website operated under the URL LuckyJack24.com (the "Website") and its related or connected services (collectively, the "Service") will be provided to you.

Please read these Terms carefully, as they form a binding legal agreement between you, our customer ("Customer"), and us. By opening an account (the "Account") and using the Service, you agree to be bound by these Terms, together with any amendments that may be published from time to time. If anything is unclear, please contact us at support@luckyjack24.com.

The Service is supplied by Graucus Trade Ltd, a limited liability company registered in Hong Kong with registration number 74414217, and a registered address at Unit 1411, 14th floor Cosco Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong, 999077.

The Service provided by Graucus Trade Ltd is governed by the laws of Hong Kong and licensed by the Tobique Gaming Commission (license number: 10).

General Terms

We reserve the right to amend the Terms, including any documents referred and linked to below, at any time. When an amendment is not substantial, we may not provide you with prior notice. You will be notified of material changes to the Terms, which may require you to re-confirm acceptance before they take effect. If you object to any such changes, you must immediately stop using the Service. Continued use of the Service indicates your agreement to be bound by such changes.

If you have questions regarding bets or the Service, refer back to these Terms or contact our Customer Service Department via Live Chat or email at support@luckyjack24.com.

Your Obligations

You agree that, at all times, when using the Service:

1. Age and Legal Capacity: You are over 18 years of age (or the age of majority in your jurisdiction) and are legally able to enter into a binding agreement with us.

2. Legality: You are in a country where it is lawful to use the Service.

3. Restricted Jurisdictions: You are not a resident of the following restricted jurisdictions: Afghanistan, Canadian Provinces of New Brunswick and Ontario, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, UK, USA, Yemen, Venezuela.

4. Enhanced Due Diligence Jurisdictions: If you are a resident of any of the following countries, enhanced due diligence applies: Albania, Barbados, Bulgaria, Burkina Faso, Burundi, Chad, Comoros, Cameroon, Cayman Islands, Croatia, Equatorial Guinea, Gibraltar, Jamaica, Jordan, Lebanon, Mali, Mozambique, Nicaragua, Nigeria, Pakistan, Palestinian Territory, Panama, Philippines, Senegal, South Africa, Tanzania, Tajikistan, Turkey, Turkmenistan, Uganda, United Arab Emirates, Ukraine, Vietnam, Zimbabwe.

5. Authorized Use of Payment Method: You are authorized to use the debit/credit card or other payment method you provide.

6. Responsible Use: You are acting solely on your own behalf and not on behalf of a third party. You acknowledge that betting can result in financial loss, and you are responsible for that loss.

Registration

1.Verification: You must personally complete the registration form and accept these Terms. Verification may require proof of identity, and we reserve the right to suspend your Account if required documentation is not provided.

2.Single Account: You may only register one Account with the Service. If multiple Accounts are found, we may close them.

3.Account Information: You are responsible for keeping your contact details accurate and up-to-date. Communication with you will be sent to your Registered Email Address.

4.Security: You must keep your password confidential. If you suspect misuse, contact us immediately. We may require additional documentation to verify your identity if unauthorized activity is suspected.

Restricted Use

You must not use the Service if:

● You are under 18 or below the age of majority in your jurisdiction.

● You collect information from other Customers or disrupt the operation of the Service

● You engage in cheating, collusion, or any attempt to manipulate markets or outcomes.

We may terminate your Account if you use the Service for unauthorized purposes and may take legal action against you if warranted.

Privacy

Any information provided to us by you will be processed in strict accordance with these Terms and our Privacy Policy. We will only disclose your information if legally required by competent authorities or as specified in our Privacy Policy.

Upon registration, your information is stored in our database, which may include storage outside the European Economic Area (EEA). By agreeing to these Terms, you consent to the transfer of your information as necessary to provide the Service.

Account Rules and Termination

Currency: All transactions on your Account will be processed in the currency chosen at registration.
Self-Exclusion and Limitations: You may request self-exclusion or set limitations on wagers and losses by contacting us through your Registered Email Address.
Account Suspension: We reserve the right to suspend or close Accounts and refund balances for non-compliance with these Terms. If closed due to breach, we may void any bets placed.
Limitation on the Number of Account per Player: Only one account per person is allowed (one name, one account, one IP address). Using multiple accounts is strictly forbidden and in such instances all accounts will be closed immediately.

Deposits and Withdrawals

Deposits: Deposits should be made in the currency of your Account, using methods outlined on the Website. Fees may apply to deposits not rolled over three times.
The minimum deposit amount is 10 € (or equivalent in other currencies). The maximum standard deposit is 2500 € (or equivalent in other currencies).
Withdrawals: Withdrawals are limited to one per day and must be processed to the original deposit method. Documentation for identity verification may be required for withdrawals.
In 24 hours: €500 €
Per week: €3500 €
Per month: €15000
The minimum amount for a withdrawal request is €20 or equivalent in other currencies.
Payment Processing: Payments may be processed by third parties, and you agree to their terms, provided they do not conflict with these Terms. You are responsible for any bank charges incurred from deposits or withdrawals.

Errors

In the event of an error or malfunction, all affected bets will be voided. If you become aware of an error, you must notify us immediately. We reserve the right to cancel bets affected by errors, including system malfunctions, incorrect odds, or erroneous results.

General Rules

Wagering Limits: Minimum and maximum wagers may change without notice.
Event Results: Bets are settled based on the event's result as of its conclusion, with final results posted within 72 hours. Only errors identified within 72 hours of posting will be corrected.

Liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential damages. Our liability for any claim is limited to the amount wagered.

Prohibited Behavior

You agree not to engage in behavior deemed unlawful, inappropriate, or otherwise prohibited, including:

Transmitting harmful or objectionable content.
Engaging in fraudulent or misleading activities.
Interfering with other users or Service operations.
Creating Accounts under false pretenses or using automated processes.

We may terminate your Account for engaging in prohibited behavior without notice. Any suspected violations may also be reported to relevant authorities.

Restricted Countries

Players from the following countries are not allowed to open a player account and/or place any real money bets:

Afghanistan, Canadian Provinces of New Brunswick and Ontario, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, UK, USA, Yemen, Venezuela.

Intellectual Property

LuckyJack24.com and related logos are registered trademarks of Graucus Trade Ltd. Unauthorized use of trademarks, content, or system resources will be pursued legally.

You are granted a limited, non-transferable license to access the Service for personal, non-commercial use. You may not modify, reproduce, or distribute content on the Service without permission. Violation of these rights may result in civil and criminal penalties.

Anti-Money Laundering

We are subject to Anti-Money Laundering (“AML”) and funding of terrorism laws, and we must in this regard perform due diligence on customers.

The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with our Privacy Policy. Players hereby acknowledge that we shall use the information obtained from him/her for our due diligence obligations to conduct public searches and perform checks to verify the information provided to us. Where we are unable to conclude our due diligence obligations because we have not received the required information from the player or we are otherwise unable to verify his/her identity, no activity may be undertaken from the account and the account will be blocked and/or terminated.

In such event, we shall return any Deposit Funds present on the account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment of all or some of the player’s funds to comply with our legal obligations. We reserve the right to ask for any additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being the final communication in this regard.

If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take any other steps that may be required by us under law. We will not pay out any winnings in such circumstances.

Complaints and Disputes

For concerns or complaints, please contact our Customer Service at support@luckyjack24.com. We aim to resolve all disputes within 28 days. If you remain unsatisfied, you may escalate the complaint to our licensing body.

Disputes must be lodged within three days from the date the bet was settled. Complaints should be sent from your Registered Email Address.

Matters Beyond Our Control

We are not liable for failure or delay in providing the Service due to events beyond our control, including but not limited to acts of God, labor disputes, or disruptions to telecommunication services.

Governing Law and Jurisdiction

The Service provided by Graucus Trade Ltd is governed by the laws of Hong Kong and licensed by the Tobique Gaming Commission (license number: 10).

Any disputes arising from these Terms will be subject to the governing laws of Tobique and Hong Kong.

Breach of Contract

Taking into account all previous points, the following constitutes a severe breach of the Terms of Service:

Using a VPN or masking the IP address;
Making use of stolen property/funds to engage in gambling activities on our website;
Colluding with third parties/individuals;
Exploitation of a system/software error to your advantage;
The use of automated players (bots); and/or,
Using our Services illicitly (including but not limited to money laundering or any other type of criminal activities).

Entire Agreement

These Terms constitute the entire agreement between you and Graucus Trade Ltd with respect to your use of the Service and supersede all prior agreements.